Data Protection & Security

Last updated: February 2026

TurfTechAdvisor is built for lawn care professionals who depend on their data every day. We understand that your customer records, treatment history, and pesticide application records are critical to your business. Here is how we protect it.

Encryption & Security

• Encryption in transit: All data between your device and our servers travels over HTTPS/TLS encryption -- the same standard used by banks and healthcare systems.
• Secure authentication: We use industry-standard authentication protocols. Passwords are never stored in plain text.
• Account isolation: Each user's data is strictly isolated. Your customers, treatments, and records are only accessible to your account and any team members you explicitly invite.

Database & Infrastructure

• PostgreSQL database: Your data is stored in PostgreSQL, the industry-leading open-source database trusted by companies worldwide for its reliability, data integrity, and proven track record over 30+ years.
• Cloud hosting: Our infrastructure runs on enterprise-grade cloud servers with redundant storage and high availability.
• Photo storage: Before/after job photos and uploaded documents are stored in secure cloud object storage with access controls.

Backups & Data Recovery

• Automated daily backups: Your data is backed up automatically every day, with backups retained for 30 days.
• Point-in-time recovery: In the event of an issue, we can restore data from any backup point within the retention window.
• Redundant storage: Backups are stored separately from the primary database to protect against infrastructure failures.

Data Portability

You own your data. We make it easy to take it with you:

• Export anytime: Download all your customers, properties, treatments, and application records as CSV files from your Settings page. No waiting period, no fees, no restrictions.
• Standard formats: All exports use CSV format, which opens directly in Microsoft Excel, Google Sheets, QuickBooks, and virtually any business software.
• Complete records: Application record exports include key record fields such as product names, EPA registration numbers, application rates, areas applied, applicator names, and weather conditions.

What We Store

Here is exactly what data we store for your account:

• Account info: Name, email, phone, business name and address
• Customer records: Customer names, contact details, property information, grass types, and lawn sizes
• Service calendar: Scheduled and completed visits with descriptions and dates
• Application records: Pesticide application records including products used, rates, weather, and applicator details
• Job history: Service visits, status, and before/after photos
• Credentials: Pesticide applicator licenses and CE credits you choose to track

Data Deletion

You can delete individual customers, treatments, or records at any time through the app. If you wish to delete your entire account and all associated data, contact us at team@turftechadvisor.com and we will process your request within 30 days.

Important for pesticide record keeping: Before deleting application records, we recommend exporting them first. Many states require you to retain chemical application records for 3-5 years. We will remind you of this before any bulk deletion.

Our Commitment

We will never sell your data to third parties. Your customer lists, treatment records, and business information belong to you. We only use your data to provide and improve the TurfTechAdvisor service.

For questions about data protection, contact us at team@turftechadvisor.com.